Organizational Forgiveness

What does it mean to work in a company that practices forgiveness on an organizational level? On this week’s episode of The Behaviorist, Work Wisdom’s Kedren Crosby is joined by Jess King, Chief of Staff of the Mayor’s office of Lancaster, Pennsylvania, in a candid and heartfelt conversation about organizational forgiveness. Listen to learn what the research shows about groups that are able to collectively reframe traumas and offenses - including the three ways individuals and organizations respond to distress from failed expectation (Begrudging, Neutralizing, and Transcending). Kedren and Jess share personal stories - over a lot of laughs and perhaps even a couple of tears - that prove this is a subject that organizational leaders should be talking more openly about and practicing to benefit both their interpersonal relationships and the health of their company overall.

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